Delivery Information
We know just how important it is for you to receive our products when you want them and where you want them.
We deliver our products using our own fleet of trucks and we cover most of South East Queensland. The bulk products are tipped in a suitable and safe location on site. The bricks, blocks and pavers are offloaded using a crane or forklift truck to a suitable location on site. This means it is very important for you to specify at checkout where at your site you would like the products delivered, as once lifted or tipped off the truck they cannot be moved again.
When you place your order, please select your prefered day and delivery window via the drop down box. Please add any delivery details in the comment section below. Example "Tip on driveway next to wheelie bin" or "Please send a small tipper due to to gate width of 3m"
You will receive an automated text message generated from our dispatch system with an estimate arrival time once the truck is loaded and on the way.
Turf, Masonry and Bulk-a-bags - Your requested time slot will be acknowledged and considered during truck scheduling. As deliveries follow a 'multi-drop' model, we can only provide a delivery window for the scheduled day. Expect to receive an SMS confirmation from the turf farm in the afternoon prior to your delivery to confirm the time frame.
If over these quantities, the crane/forklift truck delivery fee will be applicable rather than weight/postcode:
230x115mm Pavers |
100 pieces or 450kgs |
200x200mm Pavers or small garden edging blocks |
50 pieces or 450kgs |
400x400mm Pavers or large retaining wall blocks |
30 pieces or 450 kgs |
30 pieces or 450 kgs |
|
Turf | 35 pieces / 25m2 |
PLEASE NOTE:
Heights listed are un-tipped heights: tipping requires much greater height allowance.
Split loads of 2 separate bulk products cannot exceed 2m³ each of soil/mulch, 1m³ each of gravel/bases regardless of truck size. We cannot guarantee that split loads will be perfectly separated – mixing may occur.
The load limits of trucks are designed for safety and to comply with Workplace Health & Safety, as well as practical and physical limitations of the trucks. Load limits are reduced in wet weather, when products are heavier. Certain soils are classified as sands, for the purpose of load limitations, due to their weight.
Due to current Workplace Health & Safety practices in Queensland, drivers are not expected to unload deliveries by hand nor are they expected to carry items into a customer's property.
Truck width also needs additional clearance and this is determined by the site conditions and layout, it is the driver's decision if access is safe. With sufficient notice we may be able to check the site prior to delivery but this dependent on location and time available. At the drivers descrection you may be asked to sign a site access authority, if at any point our drivers can refuse access for safety reasons.
Deliveries are generally sent on the small truck possible, during busy times larger trucks may be utilised to keep up with demand. If a small truck is required it must be added to comment section when placing your order.
Our company has built a reputation for consistently delivering your desired products promptly, if you have tradespeople or machines booked in we recommened having materials delivered a day or two before. There are many variables that can cause delays and we won't be held responsible for lost time.
Outside of these guidelines an additional delivery fee will be required to process your order.
Crane Truck:
Reach: 12.5m (Centre of turntable to hook)
Capacity at full reach: 1050kgs (Excluding rigging)
Note: Capacity can be affected by many factors such as incline, ground conditions, weather and balast.
Access to 20m+ Crane can be arranged by talking to our sales team info@stevejones.com
Our crane truck operates weekdays only.
Please contact the Steve Jones team via email on info@stevejones.com.au for any questions you might have or call one of the stores - we're here to help:
Everton Hills 07 33533566 OPEN Mon-Fri 6am to 5pm SAT 7am to 4pm SUN 8am to 2:30pm
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