Terms & Conditions

Welcome to the Steve Jones website. The following document contains the Terms and Conditions that govern your use of this website. They describe your rights and responsibilities and what you can expect from Steve Jones Online. Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, please do not use this website.

Steve Jones reserves the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law. As such, you should check these terms and conditions from time to time for such changes.

Online Differences

We aim to for excellent customer service both in-store and online, however there will be differences between our online store and our depots. Image colours, textures and finishes will vary online than in person, monitors and devices can also alter how some products appear, to ensure what you are after is correct please come into store.  Prices may vary online to in-store. Prices advertised on this site are for Steve Jones Online and may not apply in-store. Also, there are different quantity limitations online; we rarely have minimum orders in-store. If unsure, call us. Because it takes some time to process online orders, delivery windows are vaguer online. For specific and quick confirmation of delivery times, it may be preferable to order in-store or by phone.    

Payment Methods Online
We ONLY accept Visa, MasterCard and PayPal  via the secure payment gateway. All refunds are via the payment method used.

We do NOT accept American Express, Diners Card, cash on delivery (COD), bank cheques or Australia Post Money Orders for payment online.

Security Policy

Steve Jones takes all reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information.  We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security are used to protect your personal information.

You can securely enter your credit card numbers via our secure website.  For all credit card payments, Steve Jones uses CommLink which is a product of the Commonwealth Bank, and is certified to level 1 of PCI DSS meaning your information is encrypted and fully secure. Sensitive credit card payment details are never stored on our website or within our internal database system.  Steve Jones also works closely with the major banks to combat online fraud.

Copyright/Trademark Information

This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2013 Steve Jones. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this website and/or server and related graphics is restricted. The name of stevejones.com.au or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Communication from Steve Jones

As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to Unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to resubscribe at a later date.


We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, photos, images, suggestions or other communications (collectively, 'Comments') sent to Steve Jones shall be and remain the exclusive property of Steve Jones. Your submission of any such comments shall constitute an assignment to Steve Jones of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Steve Jones will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code, photography or original artwork.

Correction of Errors and Inaccuracies; Limitations on Quantity

Whilst Steve Jones makes every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. Photographs are for illustration purposes only and the actual products may differ in some details from the images shown. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our Returns policy for details on how to obtain a refund.


You must indemnify and hold Steve Jones and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the 'Parties') harmless from any damage, loss, or expense (including without limitation, attorneys' fees and costs) incurred in connection with any third-party claim, demand or action ('Claim') brought against any of the Parties alleging that you have breached any of these terms and conditions. If you have to indemnify Steve Jones under this Section, Steve Jones will have the right to control the defence, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without Steve Jone’s express written permission.

Limitation of Liability

In no event shall Steve Jones or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


These Terms and Conditions will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of Queensland without reference to conflict of law principles. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of Steve Jones. These Terms and Conditions (including all of the policies and other Agreements described in this Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding its subject matter, and supersedes all prior and contemporaneous agreements and understandings between the parties regarding its subject matter. No failure or delay by a party in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. You and Steve Jones are independent contractors, and no agency, partnership, joint venture, or employee/employer relationship is intended or created by these Terms and Conditions. The invalidity or unenforceability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision of these Terms and Conditions, all of which will remain in full force and effect.


If you simply change your mind......
At our discretion, we will work with you to collect the goods providing they are in the original and fully saleable condition including all original sealed packaging, but you will need to pay for the freight collection and handling, as well as a re-stocking fee. This fee is payable by PayPal, Credit Card or EFTPOS at the point of booking a collection.   You will of course need to ensure that the goods can be easily and safely collected from the original delivery location and provide a suitable mechanism for reloading the items on our trucks. We cannot offer refunds or exchanges on "Made to Order," "Special Order" "Seconds," or "Run of Kiln".

Contact us at customerservice@stevejones.com.au to discuss a return and we'll try to accommodate you.


If an item is damaged or not fit for purpose.......

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law 2010.

For minor failures: You are entitled to have the goods repaired or replaced or receive a refund if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 
Please note, that cosmetic imperfections such as splits in the surface of timber, slight twists or bowing in timber, inconsistency in brick, block or paver colour or pattern do not constitute minor failure.  Timber is a natural product for which there will always be a + or - tolerance to surface finish, colour and dimensional accuracy. All timber handled by Steve Jones is "Landscape Grade". Bricks, blocks and pavers are manufactured to have slight variations in colour and texture, batch variations can and do occur, there are applicable Australian Standards in place to cover variations in size as well as colour and breakages. 

For major failures: You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
For all other loss, damage or injury arising from the use of a product purchased from Steve Jones, to the extent permitted by law, Steve Jones liability is limited, at its discretion, to refunding the cost of the product or re-supplying the product or an equivalent product. The warranty does not extend to any form of damage or loss caused by accident, misuse, neglect, natural disaster or act of God or other external causes or to damage or loss caused by operating the equipment in a manner outside that described as standard operation in the manual or instructions.

Contact us at customerservice@stevejones.com.au to alert us to a problem and we will work with you to remedy the situation.

Receipt of Goods

All orders must be signed for at delivery destination or in store when collected.

Acceptance of goods is acceptance of all conditions contained herein. No claims are accepted
after 48 hours of delivery.

We recommend adding an additional 10% (minimum) on all masonry products to allow for site breakage and waste.

All quotes are valid for 7 days.

Click and Collect

Click & Collect is available at all Steve Jones Hardware and Landscape Centre stores - subject to stock availability at your selected store. Please call the store and confirm stock availability ahead of collection when placing Click & Collect orders.

There is no additional fee charged to Click & Collect orders.

Products marked as ‘special order’, ‘non-stock’, ‘out of stock’ or ‘made to order’ will require more processing time.

Customers will receive either an email or phone call from their selected store to confirm their order is ready to be collected.

To collect your order in-store, your order confirmation, Photo ID, and the credit card that was used for the transaction (if you pay via PayPal, your credit card is not required) are required to pick up your order. Acceptable forms of ID include Driver's license, Proof of Age Card, or Passport.

To protect our customers, only the person specified on the order confirmation is able to collect the order with appropriate identification.

Visiting your nominated store prior to receiving a confirmation for collection may result in your item not being ready for collection when you arrive.

Orders for collection at a Steve Jones Hardware and Landscape Centre Store must be collected within 14 days of the relevant store giving you notice by telephone or by email that your order is available for collection. If your order is not collected within this time, the relevant store has the right to allocate those goods to another customer and reorder the goods for you.


We reserve the right to refuse delivery if we deem it unsafe to do so. The customer is responsible for any additional delivery costs.
Delivery times are approximate only and we will not be responsible for any costs of labour, machinery, or compensation for late delivery.

No responsibility is taken for damage done to property above or below ground level after leaving a public carriageway. all care taken.

Customers are responsible for all goods once delivered. They are responsible for all conditions of the Environmental Protection Act (1994) and subsequent amendments.

Customers shall make all arrangements necessary to take delivery of their order. If at the time of delivery no one is in attendance materials will be deposited and the customer will remain responsible for the materials. We take no responsibility for any claims in relation to shortages or damage to the materials delivered.There is no refund for failing to collect a living product (such as Turf and Plants) on the specified day. 

Once materials have been unloaded the customer is responsible for ensuring pallet collection.

Pallets must be stacked in a position accessible to a crane truck.


Steve Jones – Terms & Conditions - General version 1.0 September 2013  ABN: 31 120 135 643